Open Source Comes to Campus/Curriculum/Saturday/User communication

Pre-requisites: IRC client installed. Web browser installed.

Learning objectives: Know about the common real-time-ish communication tools used by projects (IRC, mailing lists (including Google Groups)). Be able to join IRC channels. Have a sense of etiquette on IRC channels and mailing lists. Be able to read mailing list threads and find answers embedded in them. Understand that idling is a good thing, especially when waiting for an answer. Understand how to search pipermail/mailman archives. Understand that most projects have a -users and -devel separation in mailing lists, and know when to use each one. Understand how to find answers to e.g. Ubuntu programs via Googling and finding them on e.g. a StackExchange-type site. Learn about Linux Users Groups and any existing ones in the community.

(Generally, be able to ask questions the smart way.)

Group discussion


 * Start by showing a program that doesn't do what you need. Overall idea: where are the humans on the planet who can help?


 * What are mailing lists like?
 * Share a story of getting serious help on a mailing list (e.g. reiserfs+lkml in 2001-ish, or Dovecot, or something else)
 * The list is often just the actual developer
 * but that person's presence is actually somewhat remarkable
 * Show mailman and Google Groups archives
 * Share a story of excellent humor on a list
 * Explain digest mode
 * Show an example of inline replies
 * Show some mailing list spam, and then explain that you must generally join to post


 * 5 min digression: Debian's OpenSSL patch, or "How this can all go horribly wrong"


 * What happens on IRC?
 * Sometimes fast-moving...
 * (animated GIF of unreasonably fast channel)
 * User questions
 * Developer discussions
 * Sometimes slow-moving...
 * screenshot of super slow moving thing
 * Explain existence of separate networks


 * 5 min: How you can help yourself
 * Googling the problem
 * Searching bug trackers for the issue, and discovering workarounds
 * Showing up on IRC and just listening


 * 5 min: General help communities
 * linuxquestions.org
 * Local groups! (LUGs, computer clubs, etc.)
 * Show an example of people in other countries posting to SF groups
 * The Gentoo and Arch Linux wiki (even though they're supposedly specific)
 * Stack Overflow, and how it influenced Debian and Ubuntu's "ask" community


 * Cultural example: Debian's emphasis on email for development over IRC

Individual work

Assessment elements
 * (Does not exist yet) IRC training mission, or an equivalent suggested run-through of how to use IRC
 * Rank various email help-request subject lines in quality, and compare with the student next to you
 * Find the website of the local linux users group (e.g. Philadelphia's PLUG) and join the IRC channel for it and say hello


 * The IRC training mission has its own assessment elements.
 * We can idle in the IRC channel of the local LUG
 * Student next to you discusses rankings