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Account deletion: Difference between revisions
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imported>Paulproteus (Created page with "Sometimes people email us at the general OpenHatch contact address Category:Login team") |
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Sometimes people email us at the general OpenHatch contact address to request that we delete their account. This is the process we should follow for those mails.
There are two OpenHatch roles here; sometimes a person might take on both roles, but they can be distinct people. One role is technical -- executing commands that require privilege -- and the other one is a general helper.
* '''OpenHatch general helper''': Reply to the inbound email, and thank the person for having an account, and see if there is an issue we can fix -- for example, if the reason they want to delete their account is that they can't log in, offer to reset their password. If they have made it clear already they simply want the account deleted, the general helper should reply to their message with the username of the account we would delete, and a link to the OpenHatch profile for that account.
* After the person '''replies with some part of the mail quoted''', the '''OpenHatch general helper''' now has a good reason to believe the inbound email was not forged, and that the conversation is legitimately with the person who owns that email address. At that point, you should contact an '''OpenHatch technical helper'''.
* '''OpenHatch technical helper''' will then execute whatever commands are required to get the user's account deleted or modified as necessary.
[[Category:Login team]]
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